Apukka Resort Oy is looking for Front Desk Receptionists for the 2025–2026 season.

At Apukka Resort, the Front Desk is the heart of our operations, and its team members play a key role in creating unforgettable guest experiences and driving additional sales. The role includes handling guest check-ins and check-outs, managing and selling Apukka Adventure activity reservations, and maintaining the souvenir shop. You will also resolve issues and find solutions to meet guests' needs. This role involves close daily collaboration with other departments, and you’ll be able to keep things running smoothly even during busy times. We are looking for positive customer service professionals who genuinely care about our guests and work with admirable precision. The role requires strong organizational skills, proactivity, and the ability to work well in a team.

At Apukka, we work with a positive spirit and as one team – without compromising on quality. We offer a friendly, open, and loyal work community. As an employee, you become part of the Apukka family, where you can develop your skills. As a responsible company certified by Green Key and Sustainable Travel Finland, we care for our guests, staff, society, and the environment. Our service promise, “we treat every guest like a friend,” challenges our team every day.

At Apukka, one of Lapland's leading tourism companies, you'll have the opportunity to serve international guests. Your work matters—you’ll have a significant impact on the experiences of individual travelers. If you have a positive attitude and a passion for delivering top-notch service, you're the team member we're looking for.

Working hours are in morning/evening shifts. Flexibility for possible night shifts is necessary. 

Full-time 112,5h / 3 week

Work begins  27.10.2025 or by agreement

Duration of work: 29.3.2026

If you cannot see the embedded video, you can take a look at it from the link: https://youtu.be/oCSdftL07DY

As a member of the Apukka team, you’ll receive:

• A caring work community where you are valued and have the opportunity to develop as a professional in the field
• Interesting work assignments
• A reliable employer
• Competitive pay
• Comprehensive orientation
• Occupational health services
• Employee benefits, including restaurant services and free travel on the Apukka bus (if the position lasts more than 4 months and exceeds 400 hours, a performance-based bonus scheme, as well as ePassi wellness, cultural, and sports benefits, will also be provided)
• Workwear
  

We expect from you:

• Previous experience as a front desk receptionist
• Fluent spoken and written English skills
• A responsible approach to work
• The ability to handle pressure and solve problems effectively
  

You will stand out if you have:

• Proficiency in one or more of the following languages: French, Italian, Spanish, German, Finnish
• Previous experience with the booking systems we use: MEWS and/or FareHarbor
• A degree in tourism or professional skills gained through work experience
• Previous experience in seasonal work
  

We’re already looking forward to your application! In addition to your contact details, we’d love to hear about your skills, previous experience, and what kind of colleague you would be. Please submit your application as soon as possible at careers.apukkaresort.fi! Interviews will begin in June.
 

About Apukka Resort

Apukka Resort Rovaniemi offers international guests unique lodgings, memorable experiences, and delicious tastes. Apukka's hospitable and professional staff works to create the surroundings and atmosphere for an unforgettable holiday in Finnish Lapland. New team members are welcomed to Apukka as warmly as each and every guest.