As a Guest Relations Manager, you are part of ensuring Apukka's high-quality customer experience by being present for guests and taking care of their needs and requests. Your responsibilities include ensuring customer satisfaction, and you serve as the primary point of contact for guest communication and feedback, both on-site and through digital channels. You are also responsible for reporting customer feedback and experiences. At Apukka, you get to develop the entire Resort's operations based on customer feedback because listening to and hearing the customer is our top priority.

You work closely with all departments and are able to guide others in providing excellent customer service to ensure a high-quality customer experience.

You don't need to have experience in the tourism industry, but it is an advantage for the role. Most importantly, you are a genuinely customer-focused, solution-oriented team player who enjoys customer interactions. Our customers are mainly international, and our working language is English. A prerequisite for the position is fluent oral and written English language skills.

The job involves shift work, and your working hours will be spread across all days of the week.

At Apukka, we work with a positive spirit and as one team – without compromising on quality. We offer a friendly, open, and loyal work community. As an employee, you become part of the Apukka family, where you can develop your skills. As a responsible company certified by Green Key and Sustainable Travel Finland, we care for our guests, staff, society, and the environment. Our service promise, “we treat every guest like a friend,” challenges our team every day.

Full-time 112,5h / 3 weeks

Work begins 1.10.2025

Duration of work: until 31.3.2026

Salary by agreement

We’re excited to hear from you! Along with your contact details, tell us about your skills, previous experience, and what kind of teammate you’d be. Please send your application as soon as possible via careers.apukkaresort.fi!

As a member of the Apukka team, you’ll receive:

• A caring work community where you are valued and have the opportunity to develop as a professional in the field
• Interesting work assignments
• A reliable employer
• Competitive pay
• Comprehensive onboarding
• Occupational health services
• Employee benefits, including restaurant services and free travel on the Apukka bus (if the position lasts more than 4 months and exceeds 400 hours, a performance-based bonus scheme as well as ePassi wellness, cultural, and sports benefits will also be provided) 
• Workwear

 Desired Skillset and Qualifications:

• Excellent English, both spoken and written.
• Good cooperation skills
• Flexibility
• Customer service spirit and hospitality
• Positive attitude

 We appreciate:

• Previous experience in seasonal work or similar roles.
• Knowledge of booking systems such as MEWS and FareHarbor would be an advantage (we will provide training on these)
• Other language skills: Finnish, Spanish, German, Italian, or French

About Apukka Resort

Apukka Resort Rovaniemi offers international guests unique lodgings, memorable experiences, and delicious tastes. Apukka's hospitable and professional staff works to create the surroundings and atmosphere for an unforgettable holiday in Finnish Lapland. New team members are welcomed to Apukka as warmly as each and every guest.