Apukka Resort Rovaniemi offers unique accommodations, unforgettable experiences, and delicious flavors to guests arriving from around the world. The role of Apukka’s hospitable and professional team is to create the setting and atmosphere for a memorable holiday in Finnish Lapland. At Apukka, new team members are welcomed just as warmly as every guest.

GUEST RELATIONS SUPERVISOR

Apukka Resort Oy is looking for a Guest Relations Supervisor for the 2026–2027 season.

In the Guest Relations team, your role is to ensure that our guests’ experience at Apukka Resort is smooth, memorable, and aligned with our quality promise. Your work focuses especially on monitoring and developing the guest experience in activities: you follow how activities are carried out in practice, collect and analyze customer feedback, and identify opportunities to further improve our services. You also play an important role in ensuring that our activity experiences meet Apukka’s quality standards.

You evaluate the guest journey throughout the resort and observe how we can make the visit even smoother and more memorable. You work closely with the Adventure Desk, operational teams, and subcontractors, ensuring that every interaction supports Apukka’s welcoming atmosphere and high service level. A key part of your role is also handling customer situations and complaints, resolving them professionally and in a customer-oriented way.

The role is best suited for someone with prior experience in customer service roles in the tourism or hospitality industry, and the ability to work independently even in challenging customer situations.

At Apukka, we work together with a positive attitude—without compromising quality. We offer a friendly, open, and loyal work community. As an employee, you are part of the Apukka family, where you can develop your skills. As a responsible operator certified by Green Key and Sustainable Travel Finland, we take care of our guests, staff, society, and the environment. Our service promise, “we meet every guest like a friend,” challenges our team every day.

At Apukka, one of Lapland’s leading tourism companies, you will serve international guests. Your work matters—you significantly impact individual travelers’ experiences. If you have a positive attitude and want to provide the best possible service, you are the team member we are looking for.

As an Apukka team member, you will receive:

• A caring work community where you are valued and can grow professionally

• Interesting job tasks

• A reliable employer

• Comprehensive onboarding

• Occupational health services at a medical care level

• Employee benefits, including restaurant services and free transportation on the Apukka bus. You will also be part of Apukka’s performance bonus program and receive ePassi benefits for wellness, culture, and sports

• Work clothing

We expect from you:

• Excellent English skills and fluent customer communication in an international environment

• Previous experience in tourism, hospitality, or activity services

• Strong customer service and hospitality mindset

• Ability to handle challenging customer situations calmly, professionally, and in a solution-oriented way

• Experience in handling customer situations and complaints

• Good teamwork and communication skills, with the ability to work closely with different teams and subcontractors

• Ability to view services from the guest’s perspective and identify opportunities to improve customer experience

• Independent working style and good organizational skills

• Flexibility and ability to perform under pressure in a busy operational environment

You will stand out if you have:

• Experience in activity services or the program services industry

• Experience in developing customer experience or monitoring service quality

• Experience working in an international tourism environment

• Additional language skills besides English and Finnish

The position follows the collective agreement for the tourism, restaurant, and leisure services sector.

Duration: 17.08.26 – 28.03.27

Type: Full-time

Working hours: Shift work (08:00–21:00), 112.5 hours / 3 weeks

Salary: According to agreement

We are already looking forward to your application! In addition to your contact details, we would like to hear about your skills, your previous experience, and what kind of colleague you would be. Please submit your application as soon as possible via careers.apukkaresort.fi. Interviews will begin during the application period, and the position will be filled as soon as a suitable candidate is found.